Clean Energy & Power Solutions Opp. Palia Bus Stand, Nighasan Road, Lakhimpur Kheri
+91 95980 26301 WhatsApp
AFTER-SALES SUPPORT

We're Here
After the Sale.

Buying a solar or power product is only one part of the journey. Our after-sales support helps you with questions, service requirements and ongoing assistance.

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Customer Assistance Help when you have questions or concerns
Service Coordination Support for suitable service requirements
Continued Guidance Stay connected after your purchase
After-Sales Support
Support After Purchase Listen • Assist • Resolve
CUSTOMER SUPPORT

Your Journey
Doesn't End
After Installation.

Solar and power systems are long-term investments. Customers may need assistance understanding equipment, reporting an issue or arranging maintenance after installation.

Our after-sales support is designed to keep the communication open and help customers understand the next appropriate step.

Depending on the product and situation, support may involve troubleshooting, maintenance coordination, product guidance or service assistance.

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HOW WE CAN HELP

Support That
Stays Connected.

Our support depends on the product, installation and nature of the requirement. We help customers identify the appropriate next step.

01

Product Guidance

Assistance with understanding product operation, basic usage and relevant information.

02

Issue Reporting

Help communicate and understand reported equipment or system-related concerns.

03

Service Coordination

Assistance in coordinating appropriate service or technical attention where required.

04

Maintenance Support

Guidance and support for suitable maintenance and system-care requirements.

05

System Assistance

Support when customers experience unusual system behaviour or performance concerns.

06

Customer Assistance

A point of contact for customers who need help after purchasing or installing a system.

WHEN TO CONTACT US

Not Sure
What's Wrong?

You don't always need to know the technical cause before contacting us. Start by telling us what you are experiencing and we'll help determine the next step.

Performance Has Changed

Your system appears to be generating differently from its usual performance.

Warning or Error Appears

An inverter, battery or other equipment shows a warning or error indication.

Backup Is Not Working Properly

You experience an unexpected issue with battery or backup operation.

You Need Product Guidance

You need help understanding operation, maintenance or basic product usage.

OUR SUPPORT APPROACH

Tell Us.
We'll Help You Find the
Next Step.

We keep the support process straightforward so that customers can explain their concern without needing to diagnose the problem themselves.

01

Contact Us

Tell us about your product, system and the issue or assistance you require.

02

Understand

We gather the relevant information to understand the reported concern.

03

Determine the Next Step

We help identify whether guidance, maintenance, inspection or service is appropriate.

04

Support

The appropriate support or service requirement can then be taken forward.

SOLAR & POWER PRODUCTS

Support Across
Your Power Setup.

Depending on the product purchased and service requirement, our support may cover different parts of your solar and power setup.

Solar Panels

Support and guidance for suitable solar panel systems.

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Solar Inverters

Assistance with inverter-related questions and concerns.

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Batteries

Support for suitable battery and backup requirements.

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Generators

Assistance with generator-related service requirements.

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OUR COMMITMENT

A Long-Term Relationship, Not Just a Sale.

At Prakash Agencies, we believe customers should have a point of contact even after the product has been purchased and installed. Our aim is to provide practical assistance whenever support is required.

COMPLETE SERVICE SUPPORT

From Planning
to Long-Term Support.

Explore the other services that form part of the Prakash Agencies solar and power journey.

Solar Consultation

Understand your requirements and explore suitable options.

Site Assessment

Evaluate your location before planning a suitable solar system.

Maintenance & Support

Keep your system maintained and address service requirements.

NEED ASSISTANCE?

We're Here When You Need Us.

Tell us what you need help with and we'll guide you towards the appropriate next step.

Contact Support Maintenance